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Frequently Asked
Questions

What services do you offer?
I offer a wide range of services, including computer and laptop repairs, software troubleshooting, hardware upgrades, virus and malware removal, data recovery, and on-site technical support.
Do you offer on-site services?
Yes, I provide on-site services for both residential and business customers. I can come to your location to diagnose and repair issues, set up new equipment, or provide technical support.
How do I schedule an appointment?
You can schedule an appointment by contacting me directly via phone, email, or through the booking form on my website. I’ll work with you to find a convenient time.
What are your service hours?
I offer flexible service hours, including evenings and weekends, to accommodate your schedule. Please contact me to discuss availability.
How much do you charge for your services?
Prices vary depending on the type of service required. I provide a transparent pricing structure and can give you an estimate before starting any work. Contact me for specific pricing details.
Do you charge for diagnosing the problem?
I offer a free initial consultation over the phone to discuss your issue. If a more in-depth diagnosis is needed, I’ll inform you of any fees before proceeding.
Can you order parts for me?
Yes, I can order parts for you if needed. Alternatively, you can purchase parts yourself from your preferred store or online retailer.
Are replacement parts covered by a warranty?
Replacement parts ordered through me come with the manufacturer’s warranty. If you encounter issues with these parts, I can assist you with the warranty process.
How long does it take to complete a repair?
The time required for repairs depends on the complexity of the issue. Simple repairs can often be completed the same day, while more complex issues may take longer. I’ll provide you with an estimated timeframe once I’ve assessed the problem.
Do you offer any guarantees on your work?
Yes, I stand behind the quality of my work. I offer a satisfaction guarantee, and if any issues arise after the repair, I’ll work to resolve them promptly.
What should I do if my computer or laptop isn’t working?
If your device isn’t working, contact me as soon as possible. I’ll help you troubleshoot the issue and recommend the best course of action, whether it’s an on-site visit or bringing the device to my workshop.
What payment methods do you accept?
I accept various payment methods, including credit/debit cards, PayPal, and cash. Payment is due upon completion of the service.
How do I prepare for an on-site service visit?
Before my visit, ensure that I have access to the area where the equipment is located. If possible, have any relevant software or product keys ready. I’ll take care of the rest.
Can you help with setting up a new computer or network?
Yes, I can assist with setting up new computers, installing software, configuring networks, and ensuring everything is running smoothly.
What areas do you serve?
I provide services in Niagara Region, St. Catharines and Welland. If you’re outside this area, please contact me to discuss potential arrangements.
How do I contact you for support?
You can reach me by phone, email, or through the contact form on my website. I strive to respond promptly and will do my best to assist you as quickly as possible.
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Abelord

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